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Operations Representative


   Closing Date: Oct. 25, 2019

Employer:First American Credit Union
Job Location: Casa Grande - Pinal County
Employment Type:Full Time
Benefits:Yes

Description:

First American Credit Union is seeking experienced Operations Representatives to assist members with financial transactions efficiently, accurately, and with the highest level of customer service. Performs all duties in a manner which aligns with the Credit Union's mission of enhancing our member-owners’ financial lives and becoming their preferred financial partner

The Operations Representative is responsible for serving the financial needs of our member-owners while providing information on basic deposit products and services, as well as supports the credit union’s collection efforts.

Duties:

As an Operations Representative you will:

  • Perform traditional teller functions.
  • Also able to perform within a Call Center environment providing member assistance by phone. 
  • Provide support to the credit union’s collections efforts as needed.
  • Contact members with delinquent loans by phone, letters, and emails to negotiate payment arrangements to bring loan current.
  • Answer inbound calls from members regarding delinquent loans.
  • Maintain up to date and accurate collection notes.
  • Under supervision, documents activities and performs proper record keeping in relation to delinquent accounts, charge offs, repossessions and bankruptcies.
  • Post member payments.
  • Gathering information to assist struggling members to modify loans and repayments.
  • Send out appropriate notices as directed or required by law for collections and legal actions and any other applicable situations.
  • Assist internal and external members with inquiries and problem-resolution regarding delinquent and other collection accounts.
  • Provides superior member service, proactively seeking solutions for our members.

Qualifications:

Skills Required:

  • Strong interpersonal and member service skills
  • Excellent attention to detail and accuracy skills
  • Effective written and verbal communication skills
  • Courtesy, tact and diplomacy are essential elements of this job
  • Must have good typing skills and the ability to operate general office equipment, including copiers, scanners, telephones, fax machine, calculators, computers and printers.
  • Must have good working knowledge of Credit Union products and services or the ability to develop such within 90 days of employment.

Experience Required:

  • High school diploma or GED required.
  • One year of experience in cash handling and customer service.
  • Some collections experience preferred but not required.
  • Credit union/financial industry experience preferred but not required.
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