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Call Center Representative/Communications Advocate

   Closing Date: Oct. 24, 2019

Employer:On Tap Credit Union
Job Location: Golden - Jefferson County
Employment Type:Full Time


Our Story started more than 60 years ago when eight employees from Coors Brewery established the Coors Credit Union.  Throughout the past six decades, membership expanded as products and services were introduced with a focus on delivering first-class financial solutions.


On Tap Credit Union was born from this rich heritage in 2017 when we changed the name from Coors Credit Union, to include all beer manufacturers, employees and enthusiasts. In fact, On Tap Credit Union now serves members who live in surrounding Colorado areas and enjoy beer and the Colorado lifestyle. Our primary goals are to be more inclusive while preserving our heritage embracing quality, enhance our attention to detail and commit to the communities where we live.


Who We Are

We are not the 800-pound gorilla in the credit union universe, nor do we want to be.  We are a robust financial institution with a paramount vision to craft financial opportunities and bring the dream of the Colorado lifestyle to every member of our community. No matter what our members’ next adventure may be, we want to help them get there.

And today, we invite you to apply for our Communications Advocate opportunity.


Important Skills and Traits for this Role:  

  •          Bring out the best in us.  You’ll help perpetuate our KEG of Excellence -- Kindness, Elegance and Genuineness to everyone who proudly promotes our brand now and tomorrow.
  •          Learn from everyone around you, then spread that knowledge to others.
  •          Efficient and effective telephone communication skills.
  •          Working knowledge of savings and checking products, accounts and services. 
  •          Maximize selling techniques.
  •          Maintain professional composure in a high production and changing environment.
  •          Adept at navigating multiple screens, PC applications, and adapting to new technologies.
  •          Paramount de-escalation skills, call control and empowerment to find the right solution.
  •          Ability to clearly and effectively communicate verbally and in writing.
  •          The word ‘Impossible’ doesn’t exist in our vocabulary, but a ‘can-do attitude’ does.


What You’ll Do 

You’ll provide a critical conduit for current and potential members while supporting their financial needs. This encompasses account and loan-related issues, processing transactions, addressing inquires, and offering solutions.


What That Means 

  •          Nonstop focus on relationship development…our members are our top priority!
  •          Consistent resolutions with every initial interaction.
  •          Utilize the necessary tools to guide members towards financial success.
  •          Provide accurate and complete information about Credit Union products and services.


Here’s What’s in it for You:

  •          Growth and Development.  This is a role that will make you eager to dive into your daily initiatives.  Our Communication Advocates will be learning how to input loan applications to assist both of our branches.  Are you up for that challenge?
  •          Benefits Worth a Double-Take.  Besides medical, dental, and vision coverage, we’ve got PTO (paid time off) and financial loan programs to help you achieve your next adventure.  And your birthday?  We consider this a holiday too and give you a day off to celebrate! 
  •          401k Perk.  We’ll jump-start your savings by matching your contributions (100% of the first 5% you invest).  Those match dollars are pre-taxed and 100% vested the month following your date of hire.
  •          Dress Code Extraordinaire.  We’ve implemented a casual-dress work environment which includes On Tap branded gear, along with the option of beer gear to showcase our beer heritage and brewery partners. As a bonus, we also give clothing stipends to help you fill your closet.
  •          Wellness Center.  Deeply discounted at only $10.00 per month, you’ll have access to a state-of-the-art workout facility including daily fitness classes like spinning and yoga.
  •          Complimentary Massages.  Feeling stressed?  Got a kink in your neck?  You have nine opportunities a year to take advantage of our chair massages to help you relax and re-charge.
  •          Make the Grade.  On Tap believes in supporting our employees by offering regular career coaching and underwriting 75% of your education expenses up to $2,500 each year after one full year of employment.
  •          Co-workers.  They are pretty cool, really like their jobs, embrace collaboration, ensure our members take center-stage and are life-long learners.


So that’s our story.  Interested?  Then start your application.  We want to hear your story. 


On Tap Credit Union is proud to be an Equal Opportunity Employer who provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.



  •          This is not an entry level position, so previous banking or CU experience is a ‘gotta have.’
  •          Need at least one year of previous call center experience, preferably with a financial institution.
  •          High school degree or GED.


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