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Loan Specialist I / Early Collections

   Closing Date: Apr. 29, 2019

Employer:Canyon State Credit Union
Job Location: Phoenix - County
Employment Type:Full Time


Are you looking for an opportunity let your skills shine? Come join the team at Canyon State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 70 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Canyon State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.


As a Loan Specialist I you will:
Research loan information and locate credit union records as requested by members or staff. Work closely with other employees in obtaining information and ascertaining necessary corrections.

Perform clerical office duties such as typing, faxing, photocopying, scanning, sorting, and distributing mail to appropriate office staff.

Process claims for credit life and disability insurance, debt cancellation protection, and CPI claims on collateral.

Assist Consumer Loan Processors and serve as back-up in preparing closing packages for distribution to branches or directly to the member. Set up files and obtain required documents to complete the loan file including payoffs and releases, verifications of income, and purchase orders.

Review, file, and image loan documents and pull loan files as needed.

Work various assigned delinquent accounts on a daily basis to obtain promise to pay including, but not limited to, credit cards, negative shares, and loans.

Strive to minimize delinquency and loan losses and achieve goals set for the credit union.

Provide assistance by offering solutions based on members' individual needs with the goal of negotiating immediate payment and/or promises to pay with specified payment dates and amounts. Identify sources of money to assist members with payment options based on individual circumstances.

Accurately and professionally document collection systems with details of current contacts and subsequent results for follow up.

Make recommendations on card restrictions and revocation of delinquent lines of credit or credit cards not revoked automatically and maintain as necessary.

Assist members experiencing financial difficulty by making referrals to consumer credit counseling services.

Assist with credit report inquiries and dispute verifications.


To be successful in this role, you will need the following competencies:

Technologically Astute Demonstrate the ability to use technology to effectively and efficiently perform job functions.

Results Orientation Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success.

A Service Focus Demonstrate an unsurpassed commitment to exceptional member service. Build constructive working relationships characterized by cooperation, collaboration, and mutual respect. Personify CSCU's role as a Trusted Advisor.

Initiative Motivated self-starter who measures self against standards of excellence. Display energy and enthusiasm in approaching the job. Wants to get in on the ground floor and create something from scratch. A bit of an entrepreneurial spirit goes a long way in our environment.

Eye for Quality Take responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.

Flexibility - The ability excel in a high stress environment, adapt to changing business needs and work priorities needs is a must. Develop fresh ideas that provide solutions to all types of workplace challenges.

Skills / Requirements
Requires education equivalent to a four-year high school education or general education degree (GED). Some post-secondary education preferred.

Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union. Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.

Requires judgment to solve day-to-day problems and a willingness to make decisions in a timely manner, usually within established guidelines. Includes appropriate people in decision-making process and can support and explain reasoning for decisions.

Requires excellent interviewing and interpersonal skills, ability to listen to members' needs and promote appropriate credit union products and services.

Ability to communicate over the phone including complaint resolution, settling disputes, resolving grievances and conflicts, and otherwise negotiating with others required.

Basic working knowledge of PC applications including Word and Excel required. Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)

6 months of customer service, cash handling, collections, or lending experience preferred.

Bilingual in Spanish preferred.

Join a winning team and a dedicated Credit Union!!! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
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