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Director of User Experience


   Closing Date: Oct. 19, 2019

Employer:Elevations Credit Union
Job Location: Boulder - Boulder County
Employment Type:Full Time
Benefits:Competitive Compensation Package

Description:

When joining Elevations, you can expect to work for a company that:

Provides amazing experiences and creates raving fans.
Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.

What’s in it for you:

Competitive pay, organization-wide incentive program, 401k matching, mortgage and auto discounts
4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off
Medical, dental, and vision health plans with FSA or HSA options
Onsite fitness center, Zumba and yoga classes, health fairs with biometrics screening and flu shots
Employee Assistance Program with a variety of services
Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system
Culture of excellence and continuous improvement
We strive to be the best place you’ve ever worked!

Duties:

Elevations Credit Union is set out to be the cutting edge leader in digital financial services and payments within the Credit Union landscape. Our goal is to deliver highly personalized, real time experiences across devices that members increasingly expect.

We are looking for a Director of User Experience (UX) to guide us towards designing a user-centric mobile first, financial experience for our personal and business banking members. Partnering with the Digital Leadership Team, you’ll drive Elevation’s digital product research, usability testing, and the ideation of experience initiatives. You’ll also manage information architectures for all of our digital products -- including Android, iOS, and web applications. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization.

Essential Functions include:

-Help set the direction, vision, and methodology for a growing team
-Provide UX leadership by combining user data, competitive research, and best practices
-Design and build feature wireframes, storyboards, and usability prototypes
-Conduct user research, usability studies and A/B testing
-Oversee unified design systems, communication protocols, and a UI library
-Be the advocate for the user experience across all features and products
-Build a UX-driven culture by sharing and training other product teammates on the latest trends

Qualifications:

Required Education and Experience:

-7+ years of relevant experience in UX design and/or product design
-Skilled in mix of design tools (e.g. Figma, Sketch, AI) and comfortable adapting to new tools
-Experienced in using InVision or other design prototyping software
-Experienced in proper feedback methodology, including statistical significance, survey design, and data reporting
-Familiar designing using the iOS and Android native material design framework
-Very strong organizational and communication skills
-A self-starter, needing little to no guidance to own a new project
-Comfortable in a fast-paced environment and excited that we can continuously improve
-Open to feedback and willing to get us 80% before finalizing the remaining 20%

Physical Requirements: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.

Work Environment: This job operates in an office setting and routinely uses standard office equipment

Position Type/Expected Hours of Work: Regular, Full-time

Classification: Exempt

Location: Broomfield and Boulder, CO

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1953, we’ve grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $2 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.
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