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Member Service Rep II

   Closing Date: Mar. 07, 2019

Employer:TruWest Credit Union
Job Location: Round Rock - Williamson County
Employment Type:Full Time
Salary Range:$15 - $17
Benefits:Lucrative First Day Benefits


This position is responsible for assisting the membership with TruWest product, service and account information, and may be responsible for the daily operations of a satellite branch (if applicable). Responsible for assisting with the branch opening and closing duties, teller duties, opening new accounts and deposit products, and loan processing. Responsibilities include verifying information on deposit applications, approving/disapproving applications for service while assuring compliance with credit union policy and procedures. This position requires monitoring the daily activity, compiling and providing statistical reports at month end or as needed. Individual must also investigate and handle error resolution, maintain and balance a cash drawer as well as the daily balancing of all negotiable instruments and ATMís. Individual must present a professional image at all times as well as have the ability to maintain a flexible schedule. Must provide spontaneous service excellence to members, employees and business associates; demonstrating the TruService Philosophy and the values shown on the TruWest Vision, Mission Values card.


Individual must have displayed good sales and referral abilities. Requires advanced knowledge of TruWest products, services and account requirements in order to identify cross-selling opportunities, which will benefit the member. Individual must have knowledge of the credit unions policy and procedures as well as basic lending regulations. Must have the ability to perform math calculations with a high degree of accuracy, good attention to detail, and good knowledge of negotiable instrument elements. Must have intermediate to advanced knowledge of the TruWest computer system, advanced PC skills (including navigating within appropriate Web sites) and experience with office equipment such as 10-key calculator, PC keyboard, copy and fax machines. Individual must have good verbal and written communication skills, as well as strong customer service and interpersonal skills. Must be able to work with little or no supervision and complete tasks in a timely manner. Must project a professional image.



Requires education associated with high school diploma. Passing of Certifications A Ė D of the TruAchievement Branch Program (if participating in this program), and some college in a related field is preferred.

This job requires a minimum of one year Teller II or similar related experience.
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