Front Desk Representative / Senior Teller - Boulder Diagonal Branch
Closing Date: Dec. 05, 2018
Elevations Credit Union
Boulder - Boulder County
Competitive Compensation Package Plus Benefits
When joining Elevations, you can expect to work for a company that:
Provides amazing experiences and creates raving fans.
Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.
What’s in it for you:
Competitive pay, organization-wide incentive program, 401k matching, mortgage and auto discounts
4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off
Medical, dental, and vision health plans with FSA or HSA options
Onsite fitness center, Zumba and yoga classes, health fairs with biometrics screening and flu shots
Employee Assistance Program with a variety of services
Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system
Culture of excellence and continuous improvement
We strive to be the best place you’ve ever worked!
Front Desk Duties: Oversees the lobby to ensure members are being served promptly. Assists members and potential members with their credit union needs. Explains services, answers questions, and directs members to the appropriate people.
Senior Teller Duties: Provides world class service and actively participates as a member of the branch consultative sales and service team by providing financial solutions for a better life.
Essential Functions include:
-Engages with members to explore their situations and needs
-Greets and directs all members entering the branch. Signs in and directs members to appropriate service representative.
-Provides exceptional service to members.
-Takes accurate messages and directs calls in a timely fashion.
-Keeps the front desk area organized.
-Maintains lobby area brochures and literature.
-Maintains marketing signage in lobby area.
-Engages with members to explore their situations and needs.
-Performs teller transactions to include, but not limited to, processing account deposits, withdrawals, and payments promptly and accurately.
-Anticipates the needs of the member and provides advice based on the clear understanding of the members’ financial situation.
-Persuades members to buy value-added solutions to meet their needs.
-Resolves members’ problems and concerns.
-Seeks opportunities to enhance knowledge of -Elevations products and services as well as member needs.
-Seeks opportunities to build member relations including event participation.
-Gains the trust of members by being honest, keeping commitments, sharing information, and treating them with respect.
-Conveys information to members in a clear, compelling way that will positively affect their thoughts and actions.
-Has the focus, persistence, positive outlook, and discipline to meet the personal demands of a sales/service role.
-Sets high standards of performance, quality, and accountability for oneself.
Required Education and Experience:
-Possess the knowledge, skills, and ability to handle complex transactions
-Minimum one year financial institution experience.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1953, we’ve grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $2 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.
EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.