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Collection Specialist I


   Closing Date: Aug. 27, 2019

Employer:Elevations Credit Union
Job Location: Boulder - Boulder County
Employment Type:Full Time
Benefits:Competitive Compensation Package

Description:

When joining Elevations, you can expect to work for a company that:

Provides amazing experiences and creates raving fans.
Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.

What’s in it for you:

Competitive pay, organization-wide incentive program, 401k matching, mortgage and auto discounts
4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off
Medical, dental, and vision health plans with FSA or HSA options
Onsite fitness center, Zumba and yoga classes, health fairs with biometrics screening and flu shots
Employee Assistance Program with a variety of services
Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system
Culture of excellence and continuous improvement
We strive to be the best place you’ve ever worked!

Duties:

Summary/Objective:

To preserve the credit union's assets by assisting in controlling delinquent loan accounts, collecting delinquent loan payments, recovering collateral and to provide administrative support for the Loss Mitigation department. Provides counseling and assistance to members in an effort to reduce or minimize losses from delinquent accounts. Adhere to all Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act.

Essential Functions include:

-Daily arranges and agrees on alternative payment schedules for delinquent accounts with members.
-Contacts delinquent accounts by phone and mail in a prompt and professional manner while adhering to all state and federal regulations, as well as, internal policies and procedures while controlling costs.
-Provides confidential administrative support to management and staff of collection department.
-Maintains accurate files and reports on all collection activity.
-Analyzes financial situation of delinquent borrowers.
-At management’s direction, performs projects within the department including development of tasks, follow ups, including working tasks directly.
-Performs other related duties as assigned.
-Orders, maintains, and distributes supplies for the collection department.
-Maintain accurate and complete records of all collection and recovery activity.
-Assists in miscellaneous projects such as 1099C/A tax form filing, debt sales, collection agency account assignments, and other projects as needed.
-Must have great interpersonal skills
-Maintain knowledge of FDCPA, its applicable rules and regulations.
-Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).

Qualifications:

Required Education and Experience:

-High School Diploma or equivalent work experience required
-Knowledge of Fair Debt Collection Practices Act (FDCPA)
-Six months to two years similar or related experience

Preferred Education and Experience:

-Technical knowledge preferred

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1953, we’ve grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $1.7 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.
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