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Card Fraud Specialist

   Closing Date: Sep. 30, 2018

Employer:Sooper Credit Union
Job Location: Arvada - Jefferson County
Employment Type:Full Time



To ensure accurate and timely management of alerts from various card fraud prevention systems and perform duties of moderate complexity in accordance with standard procedure and under moderate supervision. Maintain communications by providing quality, timely service to internal departments, outside vendors and members.


Essential Functions & Responsibilities:

Perform all essential functions within the Accounting/Back Office Support department timely and accurately. These functions include, but are not limited to:
•Process, submit, and follow up on MasterCard Debit and Credit card disputes and chargebacks with card processors.
•Issue provisional credit in established time frames.
•Review and preform card re-issues regarding fraud trends, CAM’s alerts and all other re-issues.
•Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities.
•Proactively identify emerging fraud trends and develop recommendations based on data analytics to detect and prevent future fraud events.
•Complete required reports and related documents promptly and accurately, and in compliance with credit union policy and procedures. Ensure maintenance of department records and ensure the availability of adequate services and materials to support accounting/back office activities.

Provides assistance and problem solving for accounting/back office department employees while keeping the Director of Finance informed.

Suggest and assists in implementing procedural changes to increase efficiency and/or quality of processes and service.

Provides quality service to staff members in all departments and to outside sources in a timely manner to resolve problems.

Maintain SCU knowledge and skills to able to respond to account and member needs when necessary.

Performs other duties as assigned.


Knowledge and Skills:

Experience: Six months to two years of similar or related experience. Previous financial institution accounting experience a plus.

Education: (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills: Proficiency with 10-key, PC and applicable software, i.e. MS Excel, Word, and SCU Data Processing System. Understanding of General Ledger, including double sided accounting.

Physical Requirements: Should be able to lift up to 10 pounds
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