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Card Operations Junior Analyst

   Closing Date: Aug. 10, 2018

Employer:Elevations Credit Union
Job Location: Broomfield - Broomfield County
Employment Type:Full Time
Benefits:Competitve Compensation Package


When joining Elevations, you can expect to work for a company that:
Provides amazing experiences and creates raving fans.
Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.

What’s in it for you:
Competitive pay, organization-wide incentive program, 401k matching, mortgage and auto discounts
4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off
Medical, dental, and vision health plans with FSA or HSA options
Onsite fitness center, Zumba and yoga classes, health fairs with biometrics screening and flu shots
Employee Assistance Program with a variety of services
Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system
Culture of excellence and continuous improvement
We strive to be the best place you’ve ever worked!

Position Summary:

The Card Operations Analyst provides guidance and consulting to Card Services/Payments in the disciplines of data analysis and Knowledge Management and maintenance of process, procedure and work instruction documentation. Card Operations Analyst has limited experience and employs experience gained through practical role experience, prior experience and training.

A Card Operations Analyst understands the tasks and techniques used in the role. However, this role may need assistance from a more senior analyst to determine which techniques/methods/approaches and behaviors are applicable.

This person is capable of accomplishing straightforward and well-defined analysis tasks. The Card Operations Analyst is able to complete most steps of a task using own judgment. However, guidance is typically needed for the overall endeavor. This person understands the complexity of large endeavors, but is more capable in achieving autonomous results on smaller or less complex assignments. This person is developing ability to see/evaluate alternatives when appropriate. The Card Operations Analyst employs strong facilitation and communication skills to liaison and influence stakeholders to achieve the stated outcomes of a task, project and process.


Essential Functions include:
Maintains statistical reports utilizing Excel and obtaining data from a variety of sources. Generating other reporting as needed.
Performs research that is complex requiring knowledge of all Card related rules and regulations.
Responsible for the verification, quality, compliance, alignment and release of organizational documents related to member servicing; including but not limited to letters, forms, notices, reports and policy, process, procedure documents.
Responsible for on-going communication with all areas of the Credit Union including key stakeholders. Relied upon for strong problem solving skills, ability to influence others and take initiative to resolve questions without being asked. Ability to gain collaboration among a variety of individuals with differing agendas.
Technical writing. Maintains and makes updates to the Policy, Procedure and Practice documents and process development.
Ensures all documents are current, appropriately stored and linked, and easy to find; ensures the document and report naming convention is consistent.
Assists with development and maintenance of business rules and definitions.
Performs all Knowledge Management education including development and maintenance of process, procedure and work instruction documentation.
Technical expert on all Card Systems.
Assists in the deployment of projects and changes affecting Card Services.


Education Requirements:
Equivalent to a two-year college degree.
Demonstrated experience in developing and managing knowledge management system.
Excellent computer understanding and demonstrated experience with applications including Microsoft Office suite (particularly Excel), SharePoint, and Adobe
Demonstrated writing, editing and analytical skills

Knowledge, Experience and Skill Requirements:
Demonstrated experience in developing and managing knowledge management system.
Excellent computer understanding and demonstrated experience with applications including Microsoft Office suite, SharePoint and Adobe
Demonstrated writing, editing and analytical skills
Information technology and financial services background preferred.

Required Competencies: Work Standards, Influencing, Managing Work, Applied Learning, Collaborating, Continuous Improvement

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1953, we’ve grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $1.7 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.
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