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Member Service Rep II

   Closing Date: Apr. 28, 2018

Employer:Sooper Credit Union
Job Location: Aurora - Arapahoe County
Employment Type:Full Time



Responsible for greeting members and potential members, providing assistance, identifying their perceived and unperceived needs and process transactions promptly and accurately. Provide expertise with respect to more complex Lending products and services. Utilizes a thorough SCU product knowledge, exceptional cross selling and service skills and a professional demeanor to assist each member. Performs exceptional service, working both independently and as a team.


Essential Functions & Responsibilities:

Greet members and potential members, assist members with routine account related requests including opening new accounts, and processing account maintenance requests. Answer all product and service inquiries, determine financial needs that would most benefit the member(s) and offer those products and services. Process all account related transactions accurate and efficiently.

Research and resolves problems within authority. Refers issues beyond their authority to the next level, along with their recommendations.

Assures that appropriate records are maintained and required reports/tasks processed.

Assists teller line with member transactions during high volume times; and for those assigned a cash drawer, processes all transactions within a high level of accuracy. Maintains the balanced cash drawer at all times.

Performs other related duties as assigned.


Knowledge and Skills:

Experience: Six months to two years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills: Able to learn the core processing system to be able to process account related transactions/maintenance accurately and efficiently. Proficient in Microsoft Windows. Able to lift up to 50 pounds.
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