Credit Union of the Rockies is seeking an energetic team member to join our credit union! As an MRA, you help create the energy and excitement around credit union products, providing the right solutions and getting products into members hands. You understand that Credit Union of the Rockies is dedicated to delivering an exceptional member experience that's unlike any other. It starts with you discovering membersí needs. And with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another credit union visitor into a loyal credit union member. You would be responsible for managing the first impressions, as well as account relationships of Credit Union of the Rockies members while providing friendly, professional, confidential and effective assistance while minimizing wait time. Responsible for accurately processing financial transactions and being an effective source of information for our members: in the lobby area by telephone. You directly address the needs of Credit Union of the Rockies members, and work with team members to ensure a genuine and exceptional member experience. You're passionate about credit unions and eager to share that passion with others. You're willing to learn and embrace the guidelines behind Credit Union of the Rockies unique style of service.
As an MRA, you're highly skilled at uncovering membersí needs, then following through with effective solutions. Not only are you one of the first individuals people meet when they enter the branch, you're also the person who guides them - advising, selling, and even setting up their new products. Always curious, you stay on top of news about financial products and initiatives, ready to apply your learning in member interactions. Your success is measured by team and individual productivity as well as overall branch performance. You're proud to represent Credit Union of the Rockies, and you get great satisfaction from helping members develop lifelong relationships with us. You educate, encourage and sell members on the use of alternative delivery channels, including ATMs, kiosks, on-line banking, bill payment, RDC, Shared Branching and automated telephone services. You support Credit Union of the Rockies, Mission, Vision, Strategic Goals and Objectives. You must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. You create and maintain a clean, neat, pleasant work environment by maintaining a professional appearance (i.e. dress, posture, attitude, etc.), positive outlook and behavior towards internal and external members.
* Education: High School Diploma or General Education Degree (GED).
* Experience: Up to six months of similar or related experience including time spent in preparatory positions.
* Reasoning Ability: Ability to apply common sense understanding to carry out detailed and involved written or oral instructions.
* Skills and Abilities:
Strong people skills-you're approachable, a good listener, and empathetic.
Strong communication skills that let you converse as freely and comfortably with small groups as with individual members.
Ability to deliver great member experiences in any environment and to be invigorated by constant personal interaction.
Strong interest in technology, particularly Microsoft products, and agility at learning new products and features.
Computer system concepts and methods, data entry, retrieval and inquiry using Windows in a network environment, basic knowledge of a filing system, basic knowledge of the operation of office equipment.
* Physical Requirements:
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely stand and perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off-site whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
* Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
* Mental and/or Emotional Requirements:
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.
* Vision Demands: Employees are regularly required to use close, color and peripheral vision and the ability to adjust focus.
* Interpersonal skills:
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.