We make our members' lives better every day by offering affordable financial products and world class service. Are you ready to work for a company with a mission that includes knowing our members as individuals, focusing on their financial needs, advising and advocating for them and exceeding their expectations? Our vision is to be the recognized leader in our community and we need YOU to help us!
Our Financial Specialist is like a "bank teller," but so much more!
A Financial Specialist assists members in person making account transactions by providing efficient, accurate service within the guidelines set in the credit union policies and procedures. He or she represents the credit union to our current members by identifying the member's financial needs and providing the services that will best meet those needs.
We do a lot of outreach to the Hispanic community, so bilingual/bicultural applicants are encouraged.
Here's the nitty gritty:
Establishes membership eligibility, opens accounts and certificates. Reviews and analyzes applications for loans and approves Visa Debit cards. Requires a minimum of six months experience in a financial institution or some form of public contact such as sales. Assists members in person in making account transactions by providing efficient, accurate service within the guidelines set in the credit union policies and procedures
• Cross-sells credit union services and products to members and answers member questions daily concerning accounts and all credit union services. Opens accounts as requested and provides all necessary disclosures.
• Establishes membership eligibility, accepts deposits and opens accounts on computer system. Explains account features and benefits in full and provides all necessary disclosures to the member. Assures that the members are informed of all available services by providing and reviewing a new member packet to each new member. Reviews paperwork to assure it is complete.
• Adds loan applications to the system and pulls credit reports for members when opening new accounts or providing other services. Prepares, reviews and processes certificate and share secured loans. Contacts the member and prepares the necessary loan paperwork. Reviews and explains all aspects of loan to member including term, payment and conditions on approved requests.
• Receives checks and cash for deposit or loan payments, verifies deposit amount, examines checks for endorsements and negotiability, and enters transactions into credit union records via computer system.
• Cashes checks within approval limits and provides cash or checks from share and share draft accounts. Verifies signatures and account balances and records transactions on computer system.
• Determines appropriate holds and inputs them on computer system on member deposits under the guidelines of the credit union check hold policy.
• Balances daily transactions, negotiable items and cash drawer at designated balancing time by comparing total to teller totals on computer system daily. Investigates and resolves cash drawer overages and shortages.
• Sells money orders, travelers checks and gift checks to members for cash or other sure funds, as designated in policy, recording them in appropriate log and entering transactions on computer system.
• Assists member with questions and account problems providing answers and solutions within the credit union guidelines, i.e., plastic card maintenance, wire services, deceased member accounts, etc.
• Issues cash advances on MasterCards and Visas for members and non-members by obtaining authorization code, performing transaction on computer system and dispensing cash or check.
• Performs transactions for Shared Branching members following CUSN policies as well as all credit union policies.
• Redeems and sells US Savings Bonds for members and non-members, examining for endorsements and negotiability, entering the information on the computer system and completing all necessary information on the Savings Bonds according to credit union policies and Department of the Treasury rules.
• Verifies and balances ATM deposits, night drop deposits and commercial deposits.
• Closes membership accounts as instructed by the member. Completes CTRs for cash transactions exceeding $10,000. Provides CTRs to the BSA Compliance Officer for review, filing and records retention.
• Monitors and reports suspected money laundering, structuring, or other suspicious activity by completing the Internal Report of Suspicious Activity form.
• High school diploma, or its equivalent.
• Minimum six months experience in a financial institution or some form of public contact such as sales.
• Ability to operate PC keyboard to input data.
• Ability to clearly and politely communicate with members and other employees verbally, in writing and on the phone.
• Ability to read computer screen and printouts.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
• Ability to detect and trace teller errors and make necessary corrections.
• Ability to count and handle money.
• Ability to make quality decisions concerning funds availability.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instruction.
• Ability to identify problem areas and make independent decisions to resolve problems as they relate to standard operating procedures. Problems that arise out of normal daily operations are to be communicated to the Branch Manager or Assistant Branch Manager.
• Ability to recognize and follow credit union structure, goals and chain of command.
• Ability to perform well under stressful situations.
• Ability to keyboard 35 words per minute